Refunds & Cancellation
Last updated 31 August 2026 · Cypliance, Ahmedabad, Gujarat, India
We would rather refund you than have you feel stuck with something you cannot use. This policy says plainly when that happens.
The short version
Unused scans: full refund within 7 days of purchase.
Scans already run: not refundable, because the work is done and the
report is yours.
Our fault: refunded in full, whenever it happened.
Unused credits — 7 days
If you have not run a scan on the plan you bought, ask within 7 days of payment and we will refund it in full. No reason needed.
Partly used plans
If you have run some scans but not all, we refund the unused portion pro rata within those 7 days. On a three-scan plan where one scan has run, two-thirds is refundable.
Scans that have run
A completed scan is delivered work: the testing was performed and the report exists. We do not refund those, and we do not refund a plan because the report found fewer issues than you expected — a clean result is a legitimate outcome, and we will not manufacture findings to justify a price.
When we refund regardless
These are on us, and the 7-day limit does not apply:
- we could not deliver the scan you paid for;
- the report was materially wrong because of an error on our side;
- you were charged twice, or charged the wrong amount;
- testing caused damage attributable to us acting outside the agreed scope.
Cancelling
Plans are prepaid for a fixed number of scans and do not renew automatically, so there is no subscription to cancel. Unused scans expire at the end of the plan's validity period, shown on your account page. You can close your account whenever you like; if you do so within 7 days of a purchase, the refund rules above apply.
How to ask
Email billing@cypliance.com with the invoice number from your receipt, or the order reference from your account page. You do not need to explain yourself.
How long it takes
- We respond within 2 business days.
- Approved refunds are issued within 5 business days.
- The money reaches your card or bank 5–10 business days after that, depending on your bank. That last leg is out of our hands.
Refunds go back to the original payment method. We cannot send one somewhere else.
Taxes
Where tax was charged, it is refunded along with the amount refunded.
Disagreements
If you think we have this wrong, reply to us before raising a chargeback — a conversation resolves it faster than your bank will, and we would rather fix the problem than argue about it.